Privacy Policy

1. Introduction

Welcome to TwoStep Automations ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our chatbot solutions, website, and related services.

By using our services, you consent to the practices described in this policy.

2. Information We Collect

a. Information You Provide

When you use our chatbot, sign up for services, or contact us, we may collect:

• Name

• Email address

• Phone number (if provided)

• Messages and interactions with our chatbot

b. Information Collected Automatically

When you visit our website or interact with our chatbot, we may automatically collect:

• IP address

• Browser type and device information

• Chat history and engagement data

c. Information from Third-Party Platforms

If you interact with our services via Facebook Messenger, Instagram, or other third-party platforms, we may collect:

• Profile name and picture

• Public information associated with your profile

3. How We Use Your Information

We use the collected data to:

• Provide automated chatbot interactions

• Improve customer experience

• Respond to inquiries and customer support requests

• Analyze and enhance our chatbot performance

• Ensure compliance with Meta (Facebook & Instagram) API policies

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. How We Protect Your Information

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or misuse. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

5. Sharing of Information

We only share data when necessary, including:

• With service providers (such as cloud hosting or analytics tools) to help operate our business.

• With Facebook and Instagram APIs, as required for chatbot functionality.

• If required by law or regulatory authorities to comply with legal obligations.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the data we have about you

• Request deletion of your personal data

• Opt-out of communications

To request data deletion or updates, contact us at [your business email].

7. Third-Party Services

Our chatbot may link to external websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 Email: Tom@TwoStepAutomations@gmail.com